Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
MY HP PRINTER WON T SCAN TO MY COMPUTER INSTALL
If the copy comes out fine, then I would suggest you to go ahead and install the printer software:įirst, unplug the USB cable from the printer if present. If the printer is making a good copy, then the printer hardware is fine. Place a document on the scanner glass and choose “Copy” option. Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Once you are done with the advance reset, I would suggest you go ahead and setup your printer. Next, to your profile Name, you should see a little blue envelope, please click on it. Please check your Private message icon on the upper right corner of your HP Forums profile, Please check the mailbox icon at the top-right corner of this screen. I am sending you a private message with the steps to reset the printer. Let's start off by performing an advance reset on the printer and then once done, let's setup the printer once again. Have you checked if the unit can make a standalone copy? If ‘YES’ then it means the scan hardware of the All-in-One works fine. Have you recently made any changes on the printer before the issue started?ĭoes the scanner bar move when you open the lid & press the copy button?
To provide you with an accurate solution, I'll need a few more details: Don't worry we'll work together to help you find a solution. I understand you are having issues with scanning and with the network capabilities have been disabled on your HP OfficeJet printer. HP Instant for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.
MY HP PRINTER WON T SCAN TO MY COMPUTER UPGRADE
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